A little help,
whenever you need it.
Start with the steps below, or email us if something does not work as expected.
How do I connect the phones?
Install BabyCryAlert on two compatible iPhones. Choose Baby on the phone near your baby and Parent on the other. Enter the four-digit code, then approve the request on the baby phone. Codes expire after 10 minutes; generate a new one if needed. Keep the baby app open while monitoring.
Why did I not receive an alert?
Check both phones' battery and connection. On the parent phone, allow notifications and sounds in iOS Settings and check Focus settings. Test alerts before use. Reopen the baby app if it was closed, locked or interrupted by a call. No app can guarantee every cry will be detected or every alert delivered.
Do I need internet?
Internet is needed for initial remote pairing, push notifications and remote access. Previously paired phones may use a direct connection on the same local network when available; this does not replace internet push notifications. Allow Local Network access when prompted.
Why is there no sound or video?
Allow microphone access on the baby phone and camera access when using video. Allow microphone access on the parent phone for push-to-talk. Check the connection, volume and selected video mode. Live video, push-to-talk and lullabies require Premium.
What is included in Premium?
Live video, a second parent, push-to-talk, lullabies and recent cry history. Monthly and annual auto-renewing plans are available. The App Store displays the current price, duration and any trial eligibility before confirmation. Cry notifications and live audio remain available without Premium.
How do I restore or cancel a subscription?
Use Restore Purchases in the app with the same Apple Account used to buy. To manage or cancel, open iOS Settings → your name → Subscriptions → BabyCryAlert. Cancellation stops future renewals; deleting the app or closing a room does not cancel a subscription. Apple handles billing and refund requests.
How do I remove a phone or delete room data?
On the parent phone, open Settings → Remove pairing to disconnect that parent. On the baby phone, choose Close pairing and change role to close the room and delete its stored room data. Closing the room disconnects all parents. Subscription records held by Apple or RevenueCat are separate; contact us for privacy requests.
Can I change the language?
Yes. Open the language selector on the start screen or Language in the parent settings, then choose your preferred language. You can also follow the system language.
Talk to us
For support or privacy requests, email us. Include your iOS version, app version and a short description. Do not send baby recordings, payment card details, passwords or pairing codes.
Manage Apple subscriptions ↗ · Request a refund from Apple ↗